Privacy Policy

01 Introduction

This Privacy Policy explains how Seven Oceans Emergency ("we", "us", "our") collects, uses, and protects your personal information when you visit sevenoceansemergency.com and place an order.

We are committed to protecting your privacy and complying with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

02 Information We Collect

When you place an order or contact us, we collect:

• Personal information: name, email address, phone number
• Shipping information: street address, city, state, ZIP code, country
• Order details: product, quantity, delivery notes
• Payment information: processed securely by third-party providers (NexaPay, NOWPayments, Banxa, Alchemy Pay). We never store card details on our servers.
• Technical data: IP address, browser type, device, pages visited (via Google Analytics)

03 How We Use Your Information

We use your data exclusively for the following purposes:

• Processing and shipping your order
• Sending order confirmations and shipping updates
• Responding to customer support inquiries
• Processing refunds and returns
• Improving our website and services
• Complying with legal and tax obligations

We never sell your personal information to third parties.

04 Third-Party Services

We work with trusted partners who process your data on our behalf:

• Vercel — website hosting and CDN
• Google Analytics — traffic analysis (anonymized)
• EmailJS — order email delivery
• NexaPay, NOWPayments, Banxa — secure payment processing
• USPS and carriers — shipping and delivery

Each partner has its own privacy policy and complies with GDPR/CCPA requirements.

05 Cookies

We use minimal cookies strictly for:

• Essential cookies: shopping cart, session management
• Analytics cookies: Google Analytics with anonymized IP

You can disable cookies in your browser settings at any time. Essential cookies are required for core site functionality.

06 Data Retention

We retain your personal data only as long as necessary:

• Order information: 7 years (tax and legal compliance)
• Support tickets: 2 years
• Analytics data: 14 months (Google Analytics default)

07 Your Rights

Under GDPR and CCPA, you have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your data ("right to be forgotten")
• Opt out of marketing communications
• Export your data in a portable format
• Lodge a complaint with your local data protection authority

To exercise any of these rights — email us at info@sevenoceansemergency.com.

08 Data Security

We protect your information with industry-standard measures:

• 256-bit SSL/TLS encryption (HTTPS)
• PCI-DSS compliant payment processors
• Regular security audits and updates
• Restricted internal access to personal data

While we take security seriously, no method of transmission over the internet is 100% secure.

09 Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with personal information — contact us immediately and we will delete it.

10 Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The "Last updated" date at the top reflects the latest version. Significant changes will be announced on our website.

11 Contact Us

For any privacy-related questions or requests:

• 📧 Email: info@sevenoceansemergency.com
• 📍 Address: 3903 Castlewood Rd, Richmond, VA 23234, United States
• ⏱️ Response time: within 24 hours